RETURNS & EXCHANGES POLICY

At Kurv, we strive to ensure every customer is happy with their purchase. Due to the nature of our products and hygiene considerations, we offer exchanges only on eligible items.

Refunds are not offered for change-of-mind purchases, incorrect size selections, or preference changes. Your rights under the Consumer Protection Act remain unaffected for faulty or incorrectly supplied products.

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RETURN REQUEST WINDOW

Exchange requests must be submitted within 2 days of receiving your order.

Requests submitted outside this timeframe may not be approved.

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ELIGIBILITY FOR EXCHANGES

To qualify for an exchange, items must:

• Be unworn and unused
• Be in their original condition
• Include all original tags and packaging
• Show no signs of wear, washing, perfume, makeup, stains or damage

All returned items are subject to inspection before an exchange is approved.

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NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

For hygiene purposes, the following items cannot be returned or exchanged unless they are faulty or incorrectly supplied:

• Bodysuits
  
• Underwear and intimate garments
• Items marked as Final Sale or Non-Returnable
• Worn or washed garments

Kurv reserves the right to decline any exchange that does not meet our policy requirements.

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RETURN SHIPPING

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Customers are also responsible for the shipping cost of the replacement item unless the exchange is due to a manufacturing defect or an error made by Kurv.

EXCHANGES

Approved exchanges are subject to stock availability.

If your requested size or colour is unavailable, Kurv may, at its discretion, offer:

• Store Credit
• An alternative size or colour
• A comparable replacement item

Refunds will not be issued for change-of-mind purchases or incorrect size selections.

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FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the item
• A description of the issue

If the item is confirmed to have a manufacturing defect or was supplied incorrectly, Kurv will resolve the matter in accordance with the Consumer Protection Act. This may include a replacement, repair or refund where legally required.

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HOW TO REQUEST AN EXCHANGE

Please email info@shopkurv.co.za with:

• Your order number
• The item you'd like to exchange
• The size or colour you'd like instead
• Reason for the exchange
• Clear photos of the item

Once your exchange has been approved, we will provide return instructions.

Items sent back without prior approval will not be accepted.