1. Exchanges Only

We only accept exchanges for items that meet the following conditions:

• The item must have its original tags attached.
• The item must be in the same condition as received (unused, unworn, and undamaged).
  

2. No Refunds / Returns

We do not offer refunds or general returns unless there is a valid reason and the return request is approved by Kurv.

3. Shipping Fees

• A flat shipping rate of R99 applies to all orders.
• Orders over R1000 qualify for free shipping.
  

4. Return Submission Window

Customers must submit an exchange/return request within 2 days of receiving their order. Requests made beyond this period will not be considered.

5. Exchange Method

• All exchanges must be sent by mail.
• Customers are responsible for return shipping costs.
  

6. Restocking Fee

• A 15% restocking fee will be applied to all approved returns.
  

7. Approval Process

If you believe your return qualifies for an exchange, please follow these steps:

• Contact us at sales@shopkurv.co.za with the order number and a detailed reason for the return.
• Our team will review your request and respond with the next steps.
• If approved, you will receive instructions on how to proceed with the exchange.